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1. Definitions
1.1 In these general terms and conditions, DELENKORF means the sole proprietorship, registered in the trade register of the Chamber of Commerce in Arnhem, with Chamber of Commerce number 61429228.
1.2 DELENKORF also trades under the names PARTSHIVE – TEILENSTOCK – RICAMBEARE – TURIJNMAGAZIJN
1.3 DELENKORF is an online store, webshop, in used car parts, which can be visited via WWW.DELENKORF.NL WWW.PARTSHIVE.COM WWW.TEIELNSTOCK.DE WWW.RICAMBEARE.IT and WWW.turijnmagazijn.nl.
1.4 Customer is understood to mean every visitor to the web shop, natural or legal person, who places an order via WWW.DELENKORF.NL.
1.5 These general terms and conditions (hereinafter: Terms and Conditions) are in accordance with the General Terms and Conditions for Thuiswinkel and Webshop Keurmerk, the independent trade association, drawn up in collaboration with the Consumers’ Association.
1.6 If new or existing legal regulations violate these general terms and conditions, DELENKORF will always comply with the law.
3. Products
Products on the website are second-hand or new goods in a clearly described used condition. The degree of previous use will be described as well as possible. A defect or damage to the used item that was not mentioned in the product description or was explicitly shown in the photos shown of the product can give the consumer reason to withdraw from the purchase. If an article differs materially from what is stated on the site, DELENKORF must be contacted immediately, at the latest within 14 days after the arrival of the shipment. Deviations between article description and the delivered item give rise to a completely free withdrawal as regulated in consumer law.
4. Prices
4.1 The sales prices used by DELENKORF are expressed in euros, including VAT and excluding postage. VAT amounts are not stated separately.
4.2 The payment must be settled in advance via iDeal, PayPal or bank transfer or paid afterwards via Klarna or a similar post-payment method.
5. Delivery & Shipping costs
5.1 Items are sent via POSTNL at the shipping rates communicated by DELENKORF on the website.
5.2 DELENKORF accepts the liability for the loss of postal items by PostNL and, where appropriate, ensures free handling for the consumer.
6. Payment & Payment term
After placing an order, the customer receives a confirmation by e-mail stating the total costs, including shipping costs.
7. Delivery
7.1 DELENKORF strives to offer orders for shipment on the next working day, but no later than 2 working days after receipt of the order. A shipping confirmation will be sent by email when the item is sent.
7.2 An order will not be shipped by us if it cannot be sent completely; The customer will be informed of this circumstance immediately and, if desired, a full refund of the purchase price including paid shipping costs will follow.
7.3 Delivery takes place at the address specified by the customer when the agreement was concluded. DELENKORF is not responsible for undelivered items as a result of incorrect address entries or interim address changes by the customer.
8. Returns
8.1 Return requests will be reported by the consumer to info@delenkorf.nl within 14 days.
8.2 The shipping costs for returns are in the event of incorrect delivery by DELENKORF or in the event of a defect not described in the product description at all times at the expense of DELENKORF. The item must be delivered immediately, but no later than 14 days after return notification (= excluding Sundays and public holidays) to DELENKORF. If the return shipment concerns the total order, the shipping costs of the original order paid by the consumer will also be refunded.
8.3 The shipping costs for returns on the initiative of the consumer (where there is no incorrect delivery or article defect) are borne by the consumer. If the return shipment concerns the total order, the shipping costs of the original order paid by the consumer will also be refunded.
8.4 DELENKORF will return the return amount, possibly including shipping costs, no later than 7 days after receipt of the item via the same payment method that the customer used for the original payment.
9. Privacy
9.1. The personal data will only be used to execute the order.
9.2 Personal data will not be provided to third parties without permission and will be treated confidentially.
10. Indemnity
10.1 DELENKORF can never be held liable for damage resulting from articles delivered by it or damage to vehicles or otherwise resulting from the use of its articles.
11. Applicable law and competent court
11.1 All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply are exclusively governed by Dutch law.
11.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.